FAQs
Find answers to frequently asked questions about Stella’s Cleaning Services, including our services, process, and commitment to your peace of mind.
What types of cleaning services does Stella’s Cleaning Services offer?
At Stella’s Cleaning Services, we offer a wide range of cleaning solutions for both homes and businesses. For domestic cleaning, we provide services like regular house cleaning (weekly, bi-weekly, monthly), deep cleaning, move-in/move-out cleaning, and one-off cleaning.
For commercial cleaning, we cater to offices, retail spaces, clinics, and more, offering everything from daily maintenance cleaning to specialized services like floor waxing and window cleaning.
We tailor our services to meet your specific needs – just let us know what you require! You can view a full list of our services here.
How do I book a cleaning service with Stella‘s Cleaning Services, and what’s the process?
Booking with Stella’s Cleaning Services is easy! You can request a quote and schedule a cleaning in a few ways:
- Online: Visit our booking and fill out the quick form.
- Phone: Give us a call at 07904 987 857.
- Email: Send us an email at cleaningservices@stellas.uk.
Once we receive your request, we’ll contact you to discuss your needs, provide a personalised quote, and confirm a convenient cleaning time. We’re committed to providing a seamless and hassle-free experience.
Are Stella’s Cleaning Services staff DBS checked?
Yes, absolutely. At Stella’s Cleaning Services, we prioritise the safety and security of our clients. All of our cleaning staff who provide services in homes or work with vulnerable individuals undergo thorough DBS (Disclosure and Barring Service) background checks. This ensures that our team is trustworthy and reliable, giving you complete peace of mind. We believe in transparency and are committed to providing a safe and secure cleaning experience for everyone.
What is your cancellation policy?
We understand that plans can change. To ensure fairness to our cleaning professionals and to minimise disruption, we require 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. Our full cancellation policy can be found on our terms and conditions page.
Is Stella’s Cleaning Services insured? What does that mean for me?
Absolutely! Your peace of mind and the protection of your property are our top priorities. Stella’s Cleaning Services carries comprehensive general liability insurance and workers’ compensation insurance. This means we’ve got you covered in the unlikely event of any accidents or damages that may occur during our cleaning services.
What does this mean for you? Our insurance protects you from liability if a cleaning professional accidentally damages your belongings or causes an injury on your property. It ensures that any claims are handled professionally and efficiently, minimising stress and financial burden for you. We are committed to providing a safe and reliable cleaning experience, and our insurance is a key part of that commitment. You can request proof of insurance upon request.
What areas do Stella’s Cleaning Services serve?
Stella’s Cleaning Services proudly serves Oxfordshire including Abingdon, Didcot, Oxford and Wallingford areas. We are committed to providing exceptional cleaning services to our local community. If you’re unsure whether we service your area, please contact us – we’re always happy to discuss your needs. Contact Us Now!